Frequently Asked Questions

👕 What should we wear?

Please wear a T-shirt, leggings or shorts, and clean indoor trainers. Please see our Trainer Guidelines for further information.

Hair must be tied back and all jewellery removed before taking part.

If you would like to purchase any 3Degreez training kit, please visit our online Pro Store. www.3degreezallstarz.com/shop

💳 How do I make payment?

All class payments are processed through Coacha.

For the best experience, please access Coacha via the website rather than using the app.

🚪 Where do I enter and collect my child?

Each class may have a different entrance and collection point. Please check your welcome email or BAND group for the correct information for your class.

🎒 What should we bring with us?

Please keep personal belongings to a minimum and ensure everything is contained within one bag.

All athletes should bring a refillable water bottle. Please do not bring fizzy drinks.

Clean, dry cheer trainers should be brought with you and changed into once inside the building.

To help us manage allergies, please do not bring any nut products into our venues.

🚗 Is parking available?

Yes. Free parking is available for drop-off and collection at both of our locations. Please be aware that parking spaces may continue around the side of the building.

At Hinton Community Centre, please keep the NHS parking spaces clear before 5pm. These spaces may be used after 5pm and on Saturdays.

👑 Do you have any reward or development schemes?

Yes! ✨
We love recognising progress and celebrating every step of an athlete’s cheer journey. Our Mini cheerleaders (age 3-5years) start on our Mini Reign Certificate before progressing onto their next pathway. All other recreational classes begin with our Ready • Set • Reign award scheme, where they work towards skills and achievements during their weekly sessions.

Once all three awards are completed, athletes progress onto our Allstar Passport Pathway, continuing their development across Tumble, Stunt and Elevate through Foundation, Developing and Allstar levels.

Our pathways are designed to give athletes clear goals to work towards, recognise individual progress and help every cheerleader continue to develop at their own pace. ✨Reign • Rise • Rule ✨

📸 How can I see what my cheerleader does in class?

We use a private platform called BAND to keep our members connected.

Each class has its own private BAND group where we share photos and videos from sessions, important updates and useful information. You can also communicate directly with your class coaches and access home-training resources to support practice outside of sessions.

Please email us or speak to your class coach for details on how to join your BAND group.

📋 Cancellation & Refund Policy

We understand that plans can change. Our policy is designed to be fair and transparent while helping us run sustainable classes and maintain availability for all families.
 

Block Bookings & Monthly Payment Plans

A minimum of four weeks’ written notice is required to cancel your child’s place in a class. Notice must be emailed to 3degreezallstarz@gmail.com and will begin from the date we receive your email.
Any payments already made are non-refundable. We are also unable to offer refunds or credits for missed sessions or partial attendance.
 

PAYG, One-Off Classes, Camps & Private Sessions

Once payment has been made for a PAYG class, one-off class, camp or private session, it is non-refundable.

Competitive Athletes
Please see your teams information pack for more details.
 

Exceptional circumstances, such as long-term illness, may be reviewed individually at our discretion.
Please note, payments cannot be transferred. 
 

Thank you for your understanding and cooperation.
 

If you have any questions, please contact us at 3degreezallstarz@gmail.com.