Frequently Asked Questions

What should we wear?

Please wear t-shirt, leggings/shorts, with clean (indoor) trainers. Please see trainer guideline document for more details.

Hair must be tied back and all jewellery removed. 

If you would like to purchase any 3Degreez training kit, please pop over to our website - https://www.3degreezallstarz.com/shop
 

How do I make payment?

Payment links for each block will be sent via the email registered on your coacha account, if you haven’t received an email (please check your junk mail). Please login to your Coacha account and make payment from there. 

https://my.coacha.app/login 
Once on your account you should see any payment requests or completed payments under the payment tab. (If using a phone you may need to scroll the screen across to see the pay button).
 

Where is the entrance to class?

Each class has a different entrance/exit location as we run out of different rooms and locations.
Please see your welcome email or band for details.
 

What shall we bring with us?
Please ensure any personal belongings are kept to a minimum and within a bag.

Please ensure all athlete's have a water bottle - Please bring a bottle that can be refilled, no fizzy drinks.
-TO HELP US MANAGE ALLERGY'S PLEASE DO NOT SEND NUT PRODUCTS-
 

Do you have anywhere to park?
We have a free car park available for drop off/pick off at both locations.
Please be aware this wraps around the side of the building.

At Hinton Community Centre - please ensure the NHS spaces are kept clear before 5pm. (You are able to use these after 5pm and on a Saturday). 
 

Do you have any reward/development schemes?       
 All of our recreational classes have their own certificate scheme. All certificates/badges are included in your enrolment. For our cheer classes athletes can then progress onto our full skills passport. This can be purchased on the link below.
3Degreez Passport: https://www.3degreezallstarz.com/product-page/3degreez-passport
 

How can I see what my cheerleader/dancer does in class?       

As a club we have a private app called band. This is a fantastic platform for us to be able to share class photos/videos with you. Each class will have their own private group page. On here you can also communicate direct with your class coaches and access home training resources to help you practice outside of training. Email us for more details on how to gain access or speak with your class coaches.

What happens if I need to cancel a payg, one-off class, camps or private?
Please note for block bookings & monthly payment plans there is no credit or refunds available for missed sessions. For Pay as you go, one off classes, camps or private sessions we follow the below policy to help ensure sustainable of future class offers for our customers. 
 

CANCELLATION/REFUND POLICY​

• We understand that circumstances can change, and we aim to be as fair and transparent as possible while ensuring the smooth running of our classes and availability for all families.

• Notice Period - A minimum of 4 weeks’ written notice is required to cancel your child’s place in any class. Notice must be submitted via email to 3degreezallstarz@gmail.com. The notice period begins from the date the email is received.

• Cancelling at the Start of a New Block - If you choose to cancel at the beginning of a new block, the first 4 weeks of that block remain payable, as this falls within the required notice period. A payment link will be issued for this amount.

• Cancellations with Less Than 4 Weeks’ Notice - If notice is given less than 4 weeks before a new block starts, or during a block, the full block fee will be payable, and no refunds can be issued.

• Refunds - We are unable to offer refunds for missed classes or partial attendance. In exceptional circumstances (such as long-term illness), cases may be reviewed at our discretion.

• Thank you for your understanding and cooperation. If you have any questions about this policy, please feel free to get in touch.