Frequently Asked Questions
What should we wear?
Please wear t-shirt, leggings/shorts, with clean (indoor) trainers. Please see trainer guideline document for more details.
Hair must be tied back and all jewellery removed.
If you would like to purchase any 3Degreez training kit, please pop over to our website - https://www.3degreezallstarz.com/shop
How do I make payment?
Payment links for each block will be sent via the email registered on your coacha account, if you haven’t received an email (please check your junk mail). Please login to your Coacha account and make payment from there.
https://my.coacha.app/login Once on your account you should see any payment requests or completed payments under the payment tab. (If using a phone you may need to scroll the screen across to see the pay button).
Where is the entrance to class?
Each class has a different entrance/exit location as we run out of different rooms and locations. Please follow the link to check the entrance/exit location for your class.
https://www.3degreezallstarz.com/entrance-exits
These will also apply during bad weather so we ask that you come prepared.
What shall we bring with us?
Please ensure any personal belongings are kept to a minimum and within a bag.
Please ensure all athlete's have a water bottle - Please bring a bottle that can be refilled, no fizzy drinks.
-TO HELP US MANAGE ALLERGY'S PLEASE DO NOT SEND NUT PRODUCTS-
Do you have anywhere to park?
We have a free car park available for drop off/pick off at both locations.
Please be aware this wraps around the side of the building.
At Hinton Community Centre - please ensure the NHS spaces are kept clear before 5pm. (You are able to use these after 5pm and on a Saturday).
Do you have any reward/development schemes?
DISCOVERERZ- have their own attendance certificates. These come in different levels, bronze, silver and gold. Once complete the cheerleader will receive a badge.
DINKIEZ - have an award scheme, levels 1-3. Each level has different skills and shapes to achieve, along with focus & listening, attendance & acts of kindness.
DELIGHTZ - to help ease the transition from our Dinkiez classes award certificates can be carried over. New members into Delightz will go straight to Award 3 before progressing to our passport.
REC CLASSES - All members have the option to own their own 3Degreez Passport. This is a tool designed to help monitor their progress and record their milestone achievements. Cheerleaders can earn page stickers and badges as each skill set is signed off by a coach. Coaches may keep hold of passports during a block of classes (we will keep you update via band) but we will always send them home at the end of each block to help with home learning. Passports can be ordered via our website: https://www.3degreezallstarz.com/product-page/3degreez-passport
How can I see what my cheerleader/dancer does in class?
As a club we have a private app called band. This is a fantastic platform for us to be able to share class photos/videos with you. Each class will have their own private group page. On here you can also communicate direct with your class coaches and access home training resources to help you practice outside of training. Email us for more details on how to gain access or speak with your class coaches.
What happens if I need to cancel a payg, one-off class, camps or private?
Please note for block bookings & monthly payment plans there is no credit or refunds available for missed sessions. For Pay as you go, one off classes, camps or private sessions we follow the below policy to help ensure sustainable of future class offers for our customers.
CANCELLATION/REFUND POLICY
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Cancellations made 14 days+ will receive a full refund.
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Cancellations made between 10-14 days will be refunded or offered as a credit if we can rebook your space.
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Cancellation less than 10 days prior will not receive a refund or credit.
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No refund will be issued for no shows/ general illness informed on the day.
An email must be sent to hereford3degreez@hotmail.com for the above to apply.
